60 day money back guarantee on all NEW ITEMS. Please contact us within 60 days of your invoice date if, for any reason, you are not 100% satisfied with any product you have received from us. Product must be in re-sellable condition. All items are guaranteed to be delivered as described in our catalogs and web sites.All Items sold on this site are NEW unless sold through our Scratch-N-Dent sales area which are sold “as is” at a deep discount and are non-refundable. Digital downloads are not refundable. We reserve the right to charge a restocking fee of up to 25% for products not returned in re-sellable condition or if these policy terms are not followed. Refunds do not include shipping fees.